We want every member to feel confident running the Method. If it isn't working for you, we'd rather refund you than have you stay unhappy. This page explains exactly how refunds work for each product.
14-Day Money-Back
Show up. Run the system. Talk to Optimus. If it's not for you within 14 days of your initial purchase, we'll issue a full refund.
7-Day Money-Back
Start your Sprint. Hit your habits. If it's not for you within 7 days of your purchase, we'll issue a full refund.
How to request a refund
Email [email protected] within your refund window. Include:
- The email address you used to purchase
- The product you'd like refunded (Method Annual, Method Monthly, Sprint Anytime, or Sprint Group Member)
- One sentence on why — this isn't required, but it helps us improve the program for everyone
We process refunds the same business day we receive the request. Funds typically arrive in your account within 5–10 business days, depending on your bank or card issuer.
What happens after a refund
- Your access to the GPM Method app and any Sprint groups is removed
- Your contact stays in our system for record-keeping but no further charges occur
- You remain eligible for the affiliate program if you become a paying member again in the future
What's outside the refund window
If your refund window has closed, we generally cannot issue refunds. Specifically:
- GPM Method Annual: after the 14-day window, the annual payment is non-refundable. The good news: it doesn't auto-renew; you simply choose whether to renew at the end of the year.
- GPM Method Monthly: after the 14-day window, you can cancel any time but past monthly charges are non-refundable. Cancellation takes effect at the end of your current billing cycle.
- GPM Sprint: after the 7-day window, the one-time payment is non-refundable. Sprints are intentionally short and refundable only at the start so we know within a week whether the program fit.
Edge cases
Duplicate or accidental purchase
Email us right away — we'll refund duplicates regardless of the window.
Technical issues that block your access
If you can't log in or use the app for an extended period due to an issue on our side, we'll either extend your access or refund pro-rata. Email support and we'll make it right.
Group member — team leader requests refund on your behalf
Each member must request their own refund (the payment was their card). Team leaders can flag concerns but cannot trigger refunds for individual members.
Chargebacks
Please contact us before initiating a chargeback. We honor our refund policy and will resolve issues directly — chargebacks cost us merchant fees and can result in your account being permanently disabled, even if the dispute is resolved in our favor.
Contact
Questions about a refund? Email [email protected]. We usually reply within an hour during business hours (Pacific Time).